How can we help you?
Borderless Plugin
- Animated Text Elementor Widget of Borderless WordPress Plugin
- Install Borderless WordPress Plugin For Free
- How To Use Text Marquee In WordPress With Borderless Plugin & Elementor
- How To Create A Custom Slider In WordPress For Free? Borderless & Elementor Tutorial
- Testimonial Elementor Widget of Borderless WordPress Plugin
- Upload Custom Font Icons In Borderless WordPress Plugin
Knowledgebase
- How To Use Image Carousel Element on WPBakery Page Builder WordPress Plugin?
- How To Install Pollen WordPress Plugin – WPBakery Addons
- Static Global Layers Usage Guide – Revolution Slider WordPress Plugin
- How To Create a Coming Soon Page In WordPress?
- How to Accept Bitcoin Payments on WordPress?
- How To Add Icons To WordPress Header Menu
- 1-Click Demo Import – Make Your WP Site Look Like Theme Demo
- WordPress Counter Element & Widget Usage Guide
- WordPress Testimonial Section Creation Guide
- How To Import Revolution Slider Demo Sliders
- Import WordPress Theme Demo Content
- Portfolio Filter Icons in WordPress
- Host Requirements For WordPress Installation
- Theme is missing the style.css stylesheet
- Add Icons on Your WordPress Website For Free
- iHover Element – Hover Effects in WordPress
- Auto-Typed Text – Fancy Text in WordPress
- Child WordPress Theme
- Adding WPBakery Page Builder (Visual Composer) Content To WordPress Widget
- Navigation Interface WPBakery WordPress Plugin
- How To Add Site Favicon – Browser Tab Site Icon
- Add Background Color or Image In Rows
- Disable / Enable Heading or Footer
- Toggle and Accordion In WordPress
- How To Create One-Page Navigation WordPress Site
- Side Navigation Menu in WordPress Header
- Creating A Portfolio in WordPress
- WordPress Footer Customization & Edit
- WordPress Header Settings
- Creating a Store on WordPress
- Edit WordPress Navigation Menu
- WordPress Navigation Menu Alignment
- WordPress Team Post Type
- Add Logo on WordPress Sites
- WordPress Contact Page
- Revolution Slider Plugin Usage Guide
- WordPress Sub-Menus and Drop-Downs Usage Guide
- Rows, Columns, Margin and Padding
- Adding Widgets on WordPress Top Header
- Enable or Disable WordPress Comments
- Full Width or Height WordPress Section
- Infobox Element In WordPress
- oAuth Twitter Feed WordPress Plugin
- Adding A Sidebar In WordPress
- WordPress Posts Grid Usage Guide
- Building WordPress Blog Page
- WordPress Boxed Site Style
- WordPress Heading Simple Slider
- WordPress Pricing Element Usage Guide
- How to Create a Custom Login Page In WordPress
- WordPress Permalinks Settings
- WordPress Media Settings
- WordPress Discussion Settings Usage Guide
- WordPress Reading Settings Usage Guide
- WordPress Writing Settings Usage Guide & Tutorial
- WordPress General Settings
Other WordPress Plugins
Other WordPress Themes
- Aesir WordPress Theme Documentation
- VisualMentor WordPress Theme Documentation
- Dark WordPress Theme Documentation
- Church WordPress Theme Documentation
- RealEstate WordPress Theme Documentation
- Politic WordPress Theme Documentation
- Financial WordPress Theme Documentation
- IT WordPress Theme Documentation
- Cafe WordPress Theme Documentation
- Minimalist WordPress Theme Documentation
- Education WordPress Theme Documentation
- Photography WordPress Theme Documentation
- Petshop WordPress Theme Documentation
- Forum WordPress Theme Documentation
- Employment WordPress Theme Documentation
- Nonprofit WordPress Theme Documentation
- Cryptocurrency WordPress Theme Documentation
- Nectar WordPress Theme Documentation
- Hotel WordPress Theme Documentation
- Resume WordPress Theme Documentation
- Music WordPress Theme Documentation
- Salon WordPress Theme Documentation
- Traveler WordPress Theme Documentation
- Construction WordPress Theme Documentation
- Mechanic WordPress Theme Documentation
- Winehouse WordPress Theme Documentation
- Medical WordPress Theme Documentation
- Stream WordPress Theme Documentation
- Architect WordPress Theme Documentation
- Seller WordPress Theme Documentation
- Marvel WordPress Theme Documentation
- Rare WordPress Theme Documentation
- Wedding WordPress Theme Documentation
- Zenith WordPress Theme Documentation
- Gym WordPress Theme Documentation
- Edge WordPress Theme Documentation
- Fitness WordPress Theme Documentation
- Beyond WordPress Theme Documentation
- Ink WordPress Theme Documentation
- Spark WordPress Theme Documentation
- Food WordPress Theme Documentation
- Peak WordPress Theme Documentation
- Sport WordPress Theme Documentation
1. Know Your Issue Well
Before raising a ticket: Question: Have you identified the exact issue you’re facing? Example: Instead of just saying, “my website is not loading,” specify it further like, “My homepage slider isn’t displaying images.”
2. Be Clear and Concise
While explaining your issue: Question: Have you provided all relevant details without overwhelming with too much information? Example: “I added the new plugin ‘XYZ’ and now my contact form isn’t working” gives the support team a starting point.
3. Attach Helpful Screenshots
A picture is worth a thousand words. Question: Can the problem be captured visually? Example: A screenshot of a broken layout after a theme update can help the team understand and address it faster.
4. Prioritize Your Tickets
If you’re facing multiple issues: Question: Which issue is a roadblock and which one can wait? Example: “Issue A is preventing users from checking out on my e-commerce site, whereas Issue B is a minor text misalignment.”
5. Use Descriptive Subject Lines
The subject of your ticket can direct it to the right person faster. Question: Does the subject of your ticket give a brief about the issue? Example: “Payment Gateway Integration Error on Checkout Page” vs. “Website Issue.”
6. Update With New Information
If the situation changes: Question: Have there been any new developments or changes since you raised the ticket? Example: “I tried a different browser and the issue persists.”
7. Avoid Opening Multiple Tickets For The Same Issue
This can confuse the support team and slow down resolution. Question: Have you checked the status of your existing ticket before creating a new one? Example: Instead of raising a new ticket stating “The problem is still there,” update the existing ticket.
8. Be Patient and Respectful
Remember, the goal is to solve the issue collaboratively. Question: Have you given the support team ample time to understand and address your concern? xample: Avoid statements like “Why is this still not fixed?” Instead, try, “Can I get an update on the status?”
Our ticket system is designed to facilitate smooth communication and provide you with efficient support. By following these best practices, you can ensure that your website design and development concerns are addressed promptly and effectively. Always remember, we’re here to help and assist in bringing your website vision to life!
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Submit a Ticket
Just submit a ticket to contact our technical or commercial 24/7 award-winning support team. On your ticket write details about what you want and our support team will reply to you in no-time.