User experience must be considered. There are no ifs, ands, or buts about it. Whether you sell to customers or are using suppliers, how easily they find your company to work with will determine your success. Great suppliers, for example, have a wealth of choice when it comes to who they work for. If you aggravate them or otherwise make it a hassle for them to deal with you, then you can bet on the fact that they will stop partnering with you.
Business is all about the connections you make and relationships that you build along the way. Don’t burn your bridges and instead ensure great customer satisfaction and user experience for all those involved by implementing these five factors:
The Aesthetics and Branding
Though looks are often seen as superficial, they do play a huge part in user experience. People will become immediately suspicious if they click on a link and think they were taken away from your company’s site to some other, third-party location. Provide uniform branding for a seamless experience to avoid this.
How Simple the Experience Was
If you want to improve your supply chain and supplier collaboration you will need to use a simple, but effective software portal from omniaecommerce.com in order to get the job done. From automated steps to a simple, clean interface, you can offer your suppliers all the professionalism and information they need in order to work with you without a hitch.
Whether or Not They Obtained Their Goal
To gauge how great the user’s experience was, you only need to ask one question: have your users achieved their goal? Could they log in to their supplier portal and find the information that they needed? Did they complete the action they wanted to get done? If the answer is yes, then you are guaranteed to have provided at least a satisfactory experience.
How Great the Communication Was
Live reports can help reduce manual communication and yet still improve the user’s experience. No one wants to feel like they haven’t been heard or that they have been misunderstood.
How Fast and Efficient the Processing Times Were
Every company should aim to be fast and efficient. To provide this, all you need is to use the right software so that key tasks are automated and processed.
You will also want to give users the ability to update key acts of this process in real time. Suppliers should be able to update times, change information, and such similar tasks. This should be doable right in the portal without a hassle or needing to go through a third-party operator.
Automate your key supply chain processes and manage them in real time. Increase efficiencies with your suppliers
Customer and user experience alike is all in the details. By providing a uniform, easy, and productive experience you can ensure that everyone is happy with using and partnering with your company.
You can convince customers to buy from you again, and you can help improve supplier collaboration. Reduce processing times and costs. In every situation, a good experience online is the key to success.