How to Choose Live Chat Plugin for WordPress Website

When looking for the best live chat plugin for your WordPress site, you need to take into consideration the following facts on how to choose

Updated on March 22, 2024
How to Choose Live Chat Plugin for WordPress Website

In the modern world, people value their time and cannot wait long to get assistance by phone. They look for communication channels that offer immediate or rather fast responses. Thus, they use live chat and social media to contact a company. When looking for the best live chat plugin for your WordPress site, you need to consider the following facts on how to choose.

When looking for the perfect live chat plugin for your site, consider this:

  • Easy is it to set up the plugin and run it on your website?
  • Available chat window customization opportunities.
  • Whether the chat plugin slows down website loading.
  • The availability of a native operator console makes the communication process more stable and convenient for live chat agents.
  • Live chat features that facilitate customer service workflow.

1- JivoChat

JivoChat offers a WordPress plugin that inserts chat button code after installation. All live chat settings can be configured from the live chat account. Regarding website performance, it loads a chat window while loading the website. They have a modern chat window and offer the following customization opportunities:

  • Change the chat icon color while the position and image cannot be changed.
  • Chat window color customization.
  • Possibility to customize chat window per website within one account.

While chat window customization opportunities are quite limited, JivoChat offers various features that facilitate and enhance customer service workflow:

  • Eye-catcher for new chat alerts.
  • Separate area for notes/comments about chat or visitors.
  • Auto translator for messages typed by an agent.
  • Integration with CRM systems.
  • Possibility to view messages being typed by a visitor.

JivoChat is a very convenient and user-friendly tool. It will work great on your website.

2- SendPulse

SendPulse Live Chat is a plugin you can integrate into your WordPress website to facilitate real-time communication with your website visitors. This tool allows users to approach customer service directly, making it critical in customer support and lead conversion strategies. It’s a mobile-responsive, customizable, user-friendly tool providing chat histories and important data about contacts. Notably, SendPulse Live Chat synchronizes with the SendPulse CRM system, enabling efficient maintenance of contact databases.

One key feature is the chatbot builder, letting you create artificial intelligence bots to automate conversations; it proves very useful in assessing consumer behavior and handling basic inquiries. Thus, with its integration, customers can have immediate, automated replies at any time, significantly improving user experience and interaction on your WordPress site.

Features:

  • Real-time communication
  • Multi-agent chat capability
  • Offline messages feature
  • Comprehensive chat history
  • -Fully customizable interface
  • Email and mobile notifications for new messages
  • Increased user engagement
  • Improved customer service experience
  • Boost to sales conversions
  • Easy installation on WordPress sites.

Customization features:

  • Adjust chat display to fit the website aesthetic
  • Set-up personalized greeting messages following visitor actions
  • Design offline mode configuration for times without available agents
  • Customize agent profiles, including names, photos, and assignments
  • Configure chat widget appearance on different parts of the website
  • Determine the language for the chat interface depending on the target audience

3- Tawk.to

Tawk.to offers its live chat tool for free with recurring charges for optional add-ons such as removing their brand label, etc. Their WordPress plugin is quite popular. All live chat settings are customized from the live chat admin rather than the WP admin.

You can choose awk.to offer advanced live chat software that is convenient to use. Here is a short overview of the features of the available live chat software. A more detailed overview is general on their website:

  • Firstly, visitors send messages by typing the preview.
  • Secondly, an unlimited number of concurrent chats.
  • Shortcuts for canned responses but lack of response grouping.
  • Chat admin access level.
  • Detailed visitor monitoring.
  • IP blocking and country access restriction.
  • Separate solution for chatbots.
  • Possibility to create tickets based on chats.
  • Finally, the possibility to view the chats of other agents in real-time.

It is important to have the live chat plugin for the WordPress tool, which will blend with your website design and stay visible and hidden simultaneously. Tawk.to can be easily customized to match the website’s look and feel:

  • Firstly, you can place the chat button on your website’s left/right corners or the sidebar.
  • Secondly, in the plugin’s WP admin, you can create the list of pages where you want your chat button displayed.
  • They are hiding the chat button on mobile devices.
  • Multiple chat window customizations.
  • Adjust the chat window color to match the website scheme.
  • Finally, the live help button can be hidden during offline chat.

Tawk.to is a great tool to assist your customers. You can use it for free or purchase a subscription package if you need more features than are available with a free plan.

4- 3CX Live Chat

This plugin is part of the 3CX phone system. It supports both and talk features. 3CX live chat plugin is free and customized directly from the WP admin after installation. It is fully GDPR compliant, as no chats and call history are stored on WordPress. It supports basic live chat features and becomes a great tool for 3CX software users:

  • Unlimited chats and calls.
  • Desktop and mobile apps for operators.
  • IP blocking.
  • We have automated chat invitations.
  • Leave a message form.

The plugin can also be customized to match your WordPress website look and feel:

  • Firstly, flexible chat button positions.
  • Secondly, there is the possibility to set pages where the chat button is.
  • Chat window color customization.
  • It is possible to hide chat icons on mobile devices.
  • Finally, upload a custom live chat image and company logo to the chat window.

In conclusion, this tool is excellent if used as part of 3CX software. Additionally, you can use self-service options and support for their forum if you need assistance.

5- Formilla Live Chat Plugin For WordPress

Formilla live chat software is one of the players in the chat AI bots market. They offer limited live chat features but are focused on developing live chat AI bots. Together with AI bots, they offer targeted marketing platforms for sales automation.

For those customers who require only live chat tools, they offer separate packages without AI bots. Their WordPress plugin works great and has lots of positive reviews. We will cover the main features available with Formilla live chat.

  • They are, firstly, grouping operators into departments.
  • Shortcuts for canned responses.
  • We have detailed real-time visitor monitoring.
  • IP blocking.
  • We have automated proactive chats.
  • Possibility to set online/offline chat time.
  • Manual chat routing.
  • Possibility to connect from multiple devices.
  • Finally, a 30-minute timeout to close the inactive chat.

In terms of customizations, the live chat plugin for the WordPress window is quite neat and will blend with any website. Formilla offers the following customization opportunities:

  • Firstly, the bottom right/left corner position for the live chat button.
  • Secondly, use a custom CSS position for the live chat button.
  • Possibility to set different pages to display a live chat plugin.
  • Separate chat icons for desktop and mobile.
  • Multiple chat window customizations within one account.
  • Finally, a set of available color schemes for the chat window.

The Live Chat Plugin For WordPress Bottom Line

In conclusion, all listed in the post live chat plugins work great on WordPress websites and will help you offer your customers superior customer service. If you decide to use a paid live chat service, we recommend testing it with a free trial before purchasing.

This will help you see how it works on your website and if any missing features are available from other vendors. We hope this article on how to choose the best live chat plugin for your WordPress site has helped you! I hope that this guide on how to choose a live chat plugin for WordPress will help you.