Any business makes calls to prospects and clients as a strategic part of its operations. in this article, we’ll share how to use an auto dialer for your business needs. It can be to fulfill callback requests, provide customer service, or generate leads. Those who want to allow their agents to entirely focus on the call and help them achieve their required goal make use of auto dialers.
In today’s fast-paced modern world, auto dialers are central to making calls. They automate repetitive and monotonous tasks, thus, saving time for any business. It, therefore, pays to take advantage of dialing platforms, like Call Cowboy. As you know, the modern business environment is already bombarded with loads of data to collect and analyze, bottom lines to achieve, and deadlines to meet.
To anyone who hasn’t heard of or is new to an auto dialer, what actually is it? Why do you need one? How can you use it for your company? Read on below to learn more about it.
What Are Auto Dialers?
The introduction of auto-dialers has given call centers the power to conduct extensive and massive outbound calling campaigns. These have enabled businesses to dial phone numbers efficiently and quickly.
An auto dialer or automatic telephone dialing system (ATDS) is an electronic software or device that dials telephone numbers automatically using sequential or random number generators. Auto dialers either connect the call to a live person or play a recorded message once the call has been answered.
When auto-dialers connect customers to a live agent, it’s called a power dialer or predictive dialer. On the other hand, when auto dialers play a pre-recorded message, it’s often called voice broadcasting or robocalling. That said, there’s a distinction between when auto dialers connect the call to a live person and play a recorded message when a caller picks up.
To determine the optimal time for dialing numbers, a predictive dialer often uses real-time analysis. A power dialer, on the other hand, dials a pre-set phone number list for the agent. For voice broadcasting or robocalling, some examples are asking the individual who picked the phone up to press a button or playing an advertisement.
The Four Types Of Auto Dialers
Four different types of auto dialers exist. Your business can use them for various purposes. They include the following:
1 Robo Dialer
This dialer helps save time. It’s mainly used by businesses to send product updates or reminders. Using a robo dialer, you can record messages beforehand, then, send them to all people in your contact list without having to wait for phone lines to be free. One can also set up Press-1 functionality using this dialer so that automated calls can connect contacts directly to live representatives or collect contact responses. Make sure you’re aware of telecom regulations surrounding robo calls. They exist and may vary depending on your business region.
2 Preview Dialer
This dialer helps in important follow-ups or complex sales where agents need to review previous notes and conversation history. The preview dialer is primarily used when the salesperson or agent requires more time for researching a contact before making a call.
3 Predictive Dialer
This dialer skips fax machines, unanswered calls, busy signals, and bad numbers. Agents can be expected to actually make around 110 calls per hour using a predictive dialer. This dialer can make a large volume of calls within a short period since it can dial several numbers at once. It uses machine learning and predictive algorithms to learn from past calls made by your team and to adjust the dialing rate, ensuring that agents are always on call.
4 Power Dialer
With power dialers, you have the option to leave a pre-recorded voicemail upon reaching answering machines. They skip busy numbers and unanswered calls, and make sure that agents are always on the line when a call gets connected. Agents can be expected to make up to 70 calls per hour using a power dialer. This dialer only dials one number at a time, following a sequence from a contact list. It’s used when agents want to spend more time to personalize a call. Most power dialers allow users to adjust the dial rate to enable assigning more than one contact per person and speed up the calling process.
How To Use An Auto Dialer For Your Business
Auto dialers have been known in the past as only a way to dial a contact from a list of telephone numbers. However, in today’s business world, they have been defined more as beneficial integration software. These can now integrates with almost any customer relationship management system. Having an auto dialer has truly transformed the way businesses operate.
Auto dialers are also capable of detecting disconnected calls, answering machines, etc. It brings many benefits to businesses, from small to enterprise scale.
Here are ways you can maximize the benefits of using an auto dialer for your business:
1 Use An Auto Dialer To Generate More Leads
Businesses can use an auto dialer to maximize the number of call connections. It gives your agents a better chance of closing a lead. An auto dialer is also a powerful tool for boosting sales leads. Agents can utilize it to gather information about a contact before making a call to help them create a more personalized conversation. Personalization goes a long way in helping increase engagement and the chances of converting a lead.
2 Keep Data Fresh Using An Auto Dialer
Any business data generally needs to be quick, especially when it consists of leads. An auto dialer can work its way through any data at a swift pace. It helps ensure that the leads are warm. Update data gets normally to a dialer by an automatic process. It usually makes use of database synchronization. Updating data can manually. You can use an auto dialer to ensure that a large percentage of your leads are followed up professionally and very quickly, substantially increasing the lead: sale conversion rate of your business. It automates the process of calling back or recycling calls not answered, busy numbers, and voicemails.
3 Use An Auto Dialer To Increase Agent Productivity And Efficiency
Having an auto dialer can increase talk times of agents by as much as 200-300%. On the other hand, sales teams that do manual dialing only have a measly average talk time of 10-15 minutes per hour. Most of their time on scheduling callback times or follow-up calls, leaving voicemails, or listening to busy tones. With an auto dialer, agents are more likely to close a sale successfully, leading to an increase in business revenue.
4 Build A Professional And Consistent Brand Using An Auto Dialer
Differing levels of performance in your business’s call center may lead to inconsistent service. It can also lead to a bad feeling within the sales team, increasing staff churn. The problem is that it’s challenging to stick to your service level targets if outbound calls. It’s because individual supervisors and agents have differing levels of experience, motivation, and capability. The use of an autodialer forces discipline onto the team and smoothes out any inconsistencies by automating the dialing process. The more consistent your team is in connecting with prospects and customers, the more successful your brand building efforts become.
5 Use An Auto Dialer To Improve Personalization Of Calls
Personalization has already in monitorization. However, this part focuses on inbound instead of outbound sales. Agents in your business who are in inbound sales need to have tailor-made responses to fit the individual needs of prospects and customers. The problem is that up to 42% of sales agents lack the data they need before making a call without auto dialers.
6 Deal With A Sudden Change In Product Sales Strategy Using An Auto Dialer
Rebranding can be quickly and monitoring of results can be in real-time with the help of an auto dialer. Following changes in the economy, weather, or even legislation, many businesses have to alter their sales strategy. Since it’s already contains a large percentage of what’s for a customer service or sales team to succeed, it makes the transition much easier. The use of an auto dialer also gives your supervisors the means to retrain agents as quickly as possible using scripting, call recording, and live call coaching.
7 Use An Auto Dialer To Detect Answering Machines
Your agents will often run into unavailable numbers when dialing through lists of contacts using sequential numbers. Often, there’s also no indication that an answering machine is answering the call. It’s where auto dialers come in and become of great help. As already mentioned, one key feature is the ability to distinguish a live human pick-up from an electronic device or answering machine. It often analyzes incoming audio and makes a decision on whether it’s from a machine or human. An auto dialer reduces dialing such numbers, reduces the level of human intervention needed, and increases the efficiency of your customer service or sales team.
8 Obtain Real-Time Statistics Reporting Using An Auto Dialer
Business owners can also use to help agents understand real-time statistics and whether issues exist. It becomes possible due to the ability of an auto dialer to provide custom reports. It also allows access to call recordings, giving you and your managers the chance to oversee agents’ performance. An auto dialer has a user-friendly interface where one can navigate through real-time metrics.
9 Take Advantage Of An Auto Dialer’s Omnichannel Capabilities
Whether you want to connect with prospects and clients through video chat, email, conventional smartphone, text message, or ordinary calls, it’s possible on one, easy-to-use agent desktop, thanks to an auto dialer’s omnichannel capabilities. Using an omnichannel system, interactions that begin through text messages. Other channels can quickly to a phone call. It allows your agents to communicate with potential clients seamlessly.
10 Use An Auto Dialer To Pinpoint The Perfect Time To Call
Auto dialers can lessen the chances of rejection. By accurately predicting the perfect time to call your new lead or prospect. It uses data from previous calls and advanced algorithms to make it possible.
11 Boost Your Company’s Credibility Using An Auto Dialer
As already mentioned, the quality of calls can significantly vary from one agent to another without auto dialers. Having an auto dialing system helps in boosting your company’s credibility by ensuring that all calls uniformly in a manner that’s up to par with industry and company standards.
12 Use An Auto Dialer To Improve Agent Morale
Auto dialers help agents in your business become more successful in closing sales. These also make it possible for your agents to earn more commissions. These things contribute to positive agent morale. Whether your business is doing debt collection, sales, outbound or inbound calling, morale in your team is of utmost importance. An auto dialer strips away repetitive tasks. Such as listening to endless ringing tones, manually dispositioning calls, and dialing phone numbers. It takes away mundane within your team.
However, please take note that it can be difficult to actually move your team into an automated environment. It’s, therefore, use that you can slowly change an auto dialer from its manual “click-to-dial” mode. As a result, its predictive state over time so that change isn’t as abrupt. Despite popular thought, auto dialers, indeed, improve agent morale. Once agents already have worked with it, most of them wouldn’t want to move back to a non-dialer environment anymore.
13 Improve Staff Retention Rates Using An Auto Dialer
As previously mentioned, auto-dialers help in improving agent morale. Productive employees are happy employees. That said, the rate of agents moving to greener pastures becomes significantly lower. Since an auto dialer can help them lessen the chances of rejection and meet their individual quotas. It decreases the chances of your agents quitting their jobs, thus improving staff retention rates of your business.
Auto Dialer Business Conclusion
Auto dialers have, no doubt, made telemarketing just a breeze. Agents no longer need to manually call contacts, saving your company from any trouble caused by human errors. These also save you or your business a lot of time and money. Follow the ways you’ve learned from this post on how to maximize the benefits an auto dialer brings. Use it to achieve very complex demands in your business while streamlining your operations.