More businesses are moving to cloud-based phone systems. Should your business move, too? An effective and reliable method of communication is a cornerstone of any successful business. Cloud-based phone systems, also known as internet calling or Voice over Internet Protocol (VoIP), have become extremely popular with the increased ubiquity of cloud storage across all business aspects. Still, they may not be right for everyone. In this article, we’ll explain what is a cloud phone system and how does it work. Read on to see if it’s right for you.
A cloud phone system is a business VoIP (Voice over Internet Protocol) telephone system that allows you to make and receive business phone calls through your internet connection.
Cloud Phone System Pros: Cost Savings
Small businesses that switch to VoIP reduce the cost of their local calls by up to 40%. Those same small businesses reduce the cost of their international calls by up to 90%. Screenshot showing typical monthly costs of a traditional phone system.Screenshot showing typical monthly costs for a business VoIP system.
A sizable number of cloud VoIP providers charge less per minute than leading landline phone services. No matter your call volume and usage, it’s almost guaranteed that a cloud-based phone system will cost you less each month than a landline service.
Unlimited-minute packages are economical for call centers with high traffic, while Pay-As-You-Go pricing models can accommodate those businesses that use minutes sparingly. So, platforms don’t require you to purchase expensive hardware that needs maintenance and installation, saving you quite a bit, judging from the example above.
Screenshot showing the geographic flexibility of a cloud system. Cloud phone systems offer geographic flexibility that allows you to work remotely without hassle.
You don’t have to be next to your desk to make calls on a system. Cloud phone systems allow you to work anywhere with a working Internet connection. We can also set up an IP phone, plug in your laptop, or use a softphone on your smartphone to make phone calls from your cloud phone system. This means you can work from home, on the go, or as a full-time remote employee.
Nextiva is a good cloud phone system for remote teams. It has lots of advanced features and excellent support. You can easily add remote team members and set up call forwarding rules. Moreover, Nextiva’s mobile and desktop apps are easy to use. This makes it a great option for remote teams when hands-on training is difficult. Plus, Nextiva’s unified communication platform comes with built-in CRM and live chat features.
The cloud phone system is a perfect enabler of unified communications. Unified communications are all about making a wealth of communications channels and options into a single point of access. Cloud unified communications lead to more consistent and convenient communication with colleges and customers by allowing them to use their preferred channels.
So, when you are on a phone call through the desktop softphone and have to leave for a while, instead of having to hang up the phone, you can forward the call to your mobile phone and keep on the conversation. Some providers also offer values in enhanced collaboration, such as instant messaging, presence, CRM integration, and more.