What is Multichannel Learning? Why Is LMS Important For It?

The new educational process of combining channels to tech & train is called multichannel learning and LMS is vital for it, let's find out why

Updated on October 18, 2023
What is Multichannel Learning? Why Is LMS Important For It?

Would you like access to valuable learning content that aligns with the pace of their typical workday and is highly appreciated by today’s working professionals? So, multichannel learning is the solution, and in this article, we’ll explain what it is and why LMS is important for this innovative educational method.

An excellent and adaptable learning management system. Allows the student to participate in training activities from any device in multiple formats. This happens when the online learning process becomes accessible in the workflow instead of pressuring the student to stop what they are doing and consume the training content.

Training and development (T&D) one of the most crucial functions often overlook to ensure the best business performance.

Like other company operations, T&D has become a difficult exercise in today’s world, in part due to the expectation of rapid skills upgrading in the workplace and because teams disperse in many locations. As a result of the need to solve such difficulties, multichannel learning emerged.

The idea that learning happens through various interactions between the learner and the outside world is expanded upon by multichannel learning that’s often made possible with learning management systems like Docebo. Visit their website to get an in-depth insight into the usage and implementation of a learning management system. 

Let us now dig deeper into what exactly multichannel learning is. 

What Is Multichannel Learning? 

Multichannel learning is an approach for design and implementation. It is not a description of how learning occurs or a suggestion of what should be learned. 

By combining a broader range of delivery options typically seen in existing programs, multi-channel learning seeks to increase learning interfaces within the constraints of feasibility and budgets.

Multichannel learning aims to engage learners more thoroughly in the learning process. Leveraging what is currently known about designing successful programs, instructing learners at a distance, and developing online training materials by incorporating local resources.

Multichannel learning is learning through several channels that involve both in-person and virtual learning. This could include:

  • In-person training sessions
  • Virtual courses led by instructors
  • Delivering printed learning modules
  • Podcasting
  • Pre-recorded training session videos
  • Modules based on presentations with voice-over

Learning Is An Ongoing Process

Throughout life, learning is both a planned and unplanned process, such as unintentionally learning on the job by finding solutions to unpredicted problems. 

People learn in various ways. While some prefer formal classes or coaching, others might learn better through on-the-job experiences, discussions with colleagues, journals, news stories, online blogs, or white papers. We are multichannel learners by nature. 

Unfortunately, different sources of information absorbed can contradict each other. These various channels and source materials can create disharmony.

Well-planned multichannel learning systematically uses multi-sensory channels to explain concepts and allow for appropriate practice and application. 

The channels should interact seamlessly and reinforce one another to help maximize learning. If the solution is accessible and simple enough, the learners may be able to tailor their learning experience according to their media and learning preferences, resulting in a personalized roadmap.

Purposefulness and the “why” behind the learning opportunity are vital success aspects of a multichannel learning program. Learning solutions are more effective when learners know their learning goals and how they will benefit the organization and themselves.

How Does Multichannel Learning Benefit Organizations?

Multi-channel learning is based on the idea that the more you use a learning channel, the greater the chances of successful learning and transferring what you learn to situations we face in our daily lives. The learning channels are employed in a mutually reinforcing way.

Learning channels also include online instructors, other learners, people in the community, social experiences, and numerous instructional materials. Compatible students through learning channels to increase the availability of specific skills and information in the local learning environment and community. Students are matched through learning channels to increase the availability of specific skills and information in the local learning environment and community. As well as information delivered from a distance via various forms of communication.

Below are some of the benefits of using a multichannel learning and training method for businesses:

  • Important subjects that can teach in different styles of training modules through multi-channel learning. This learning approach frees instructors from restricting to a single format. Any format they deem most appropriate for the current circumstance is an option for them to use when imparting knowledge. This allows trainers to maximize training efficacy.
  • Today, teams in organizations are dispersed across multiple geographies. Previously, all these employees had to meet in one location for training purposes. Moreover, this would imply spending money on travel, hotel accommodations, and having extra room to conduct training, which would mean company expenses would be higher. Using multiple virtual training channels eliminates the need to gather all intended employees in one place.

How Does An LMS Support Multichannel Learning?

The LMS supports and must implement multi-channel learning with a centralized framework for training and development if used across multiple instructional channels. This is because time management is an important part of training programs. Instructors can use a learning management system to schedule and notify learners about upcoming training sessions.

Online training also requires the ability to send training materials to employees located in different locations, whether live or pre-recorded. You can combine all your course materials into a single source. And that you can also view and share anytime using an LMS.

Multi-channel learning would need to run, requiring a centralized platform to manage training and development activity. This is due to the following factors:

  •  Must manage training programs in a time-efficient manner. Instructors can use an LMS to arrange training sessions and send an alert to targeted employees using the tool.
  • To perform virtual training, be it live or pre-recorded, it is necessary to be able to share training materials with employees located in various locations. You can store your module content in a repository with an LMS, where you can easily access it when you need it and distribute it.
  • Online instructors may easily measure the effectiveness of their training program as well as the progress achieved by each learner on various topics.


Ensure that everyone in the company knows the modern multichannel learning strategy and is excited about it. And believes it has the potential to be beneficial to both individuals and the company. 

Create strategies for fostering a culture of continuous training and learning across several channels and devices. 

People must understand the advantages of these new training approaches. And also have faith in recognizing genuine learning rather than formal educational programs that can be complete and indicated. Assist employees in becoming self-directed learners.