Why your WordPress site should have a VoIP plugin? Advances in technology have transformed business communications. Today, online businesses do not have to invest heavily in customer support to improve customer engagement. In this article, we’ll share why your WordPress site should have a VoIP plugin connected to your business phone.
This is because VoIP provides a host of features that businesses can use and reap a lot of benefits from. For instance, those using WordPress websites can integrate the VoIP phone system with their websites for easier communication.
Why Your WordPress Site Should Have a VoIP Plugin Connected to Your Business Phone
This is important for business growth and customer service, especially for small businesses operating in an increasingly competitive environment. But why should you integrate the VoIP Plugin with your WordPress website?
Enhances communication
Engaging with customers has become easier with the VoIP phone system. Integrating the VoIP plugin into your WordPress website provides customers with multiple ways to contact you.
With VoIP, your customers do not have to worry about how to place a call from a computer or about live chat capabilities directly on your website. It also provides a centralized communication solution that handles all inbound and outbound communications.
In addition, depending on your business needs, you can select the features you need from the cloud-based phone system. This is important for small businesses to save on communication costs and enhance scalability.
Straightforward integration
Small businesses have limitations, especially when it comes to their budgets and how they spend money. Looking at a system that integrates a phone system to their websites, some might think that it is a lot of work that is going to require a lot of resources.
On the contrary, WordPress is one of the best CMSs (Content Management Systems) in the world. It is also open-source and allows businesses to customize their websites to ensure they meet all expectations.
Integrating VoIP into your WordPress website is straightforward and requires minimal time and resources. You can either create custom code or use the VoIP plugin to integrate your phone system with your WordPress website. You might not even require deep technical knowledge as long as you know how to work with WordPress using a VoIP business phone.
Improves customer experience
So, understanding your customers is very important when it comes to improving your customer experience. You need to make sure that your customers have everything they need for your business to succeed in the modern market.
The VoIP plugin helps businesses improve their customers’ experience. But how does this work? First, VoIP is not just a simple phone system for making calls and sending messages.
It is a phone system with multiple features within a single system. For instance, apart from integrating VoIP with your WordPress website, you can also integrate it with other business applications such as your CRM. This way, you can collect information about customers calling you and add it to the CRM.
You can also monitor your business’s interactions with customers and evaluate customer satisfaction. This gives you a chance to eliminate any bad practices and focus on what your customers prefer. Again, this helps in improving customer service with a VoIP business phone.
Comparison table: basic phone number vs VoIP connected WordPress calling
| What you want to happen | Static phone number on your site | VoIP plugin connected to your business phone |
|---|---|---|
| Visitor calls with one tap on mobile | Sometimes | Yes, consistently, plus customizable buttons |
| Calls reach the right person | Manual transfers | Routing by service, page, location, or hours |
| You know which page generated the call | No | Yes, with call attribution options |
| You reduce missed call losses | Not really | Voicemail workflows, callbacks, overflow routing |
| You improve sales and support scripts | Guessing | Recording, notes, tagging, QA workflows |
| Calls show up in your CRM or helpdesk | Rarely | Often possible through integrations |
| You can optimize content based on real leads | Hard | Clear, because calls are measurable |
A practical checklist for choosing the right VoIP plugin setup
Here’s a quick list to keep you from installing something random and regretting it later:
- Confirm it supports your preferred call actions, click to call, call button, or embedded dialer.
- Check routing features, business hours, round robin, call groups, voicemail rules.
- Make sure it can track calls in a way you can actually use, page level or campaign level is ideal.
- Verify integrations you care about, CRM, email, helpdesk, booking system, analytics.
- Look at performance impact, avoid bloated plugins that slow down pages.
- Confirm compliance needs, call recording laws, consent messages, privacy policy updates.
- Choose a setup your team will use, the best system is the one people follow.
VoIP plugin offers unified communication
Every business needs to invest in unified communication to make things easy for both their customers and employees. Unified communication allows businesses to combine different communication channels, such as content sharing, voicemail, personal messaging, team messaging, video, and voice, into a single system.
For example, when you visit certain websites, you may see a contact form where you can leave a message to communicate with that company. You can also find a phone number or email address listed.
Using any of these channels goes to a different system in the business. For instance, calls go to their phone system, while contact forms go to their email system. Instead, businesses can integrate VoIP into their website and ensure that all website communications are routed to the same communication system.
In conclusion, businesses should invest in technology for them to survive in a competitive environment. In addition, it enables them to use solutions that streamline operations and improve the customer experience.
