Common IT issues when running a business (Should You Outsource IT support?). Nowadays, the IT element is of strategic importance in business operations, whether you own a brick-and-mortar store or an e-commerce startup. This is because you need easy access to data structures, processing systems, and various frameworks in order to successfully run a business.
But should you put together your own team or partner with an IT support company?
The answer to this question varies for each business, but outsourced technical support is almost always the right path for small and medium-sized companies. Let’s have a look at why this is true; and how such a collaboration can help improve productivity in the long term.
Is outsourced technical support the answer?
If you decide to keep IT support in-house. So, the main benefits are a keen internal knowledge of your business’s IT structure and increased control over decisions. Everything will be decided indoors, with the specialists you hired or trained.
However, this approach involves a rather sizable initial investment (including salaries, training costs, and IT equipment). So, increased costs along the way. Also, it can lead to technological isolation if your experts don’t actively stay up to date with the latest developments in the industry. Keep reading to decide if you need to outsource IT support.
On the other hand, your initial investment will be minimal if you outsource your IT services to a company like the #1 provider of IT services in San Jose. In addition, your business has constant access to a variety of experts whose job is to keep up with the latest trends.
Additionally, these specialists continue to gather experience working with various companies from different domains. So their knowledge base will increase without you having to pay for training to outsource IT support.
IT problems technical support can solve
Whether you decide to create an in-house IT support department. Or you find a reliable business partner, here are some of the problems your business may face along the way:
Setting up an internal network Outsource IT support
Today’s businesses often operate in a hybrid system, with both in-office and remote workers. And if your business is not there yet, it will have to adapt in the following years.
Regardless of the scenario, every organization needs an internal IT structure. Moreover, to provide employees with access to data, files, and various types of documents.
This is where the IT department needs to take over in order to create an internal network that provides employees with specific access rights. Depending on their role in the company. Also, once the network is complete, it will need constant maintenance and improvement.
Security threats: Common IT business issues
Data shows SMBs are the target of cybercriminals all over the globe. So you can’t afford to be lax with your cybersecurity measures.
Plus, some new rules and regulations impose steep fines. In addition, gruesome consequences for any data leak that happens because of low-security measures.
IT tech support can help with security threats; in general. You need to think about cybersecurity in today’s online environment. Even if your business is reduced to a simple WordPress blog.
Data backup Outsource IT support
Nowadays, data (whether it’s yours or your customers’) is one of the most valuable business currencies as common IT business issues.
If employees can’t access the company database or something goes wrong with your websites and other online channels. Business downtime usually implies a loss of income.
So, to avoid such a situation, it’s important to perform regular data backups; which will be stored in a secure location that’s easy to access.
Common IT Problems And What To Do
| Issue | What It Looks Like | Why It Hurts | Quick Fix | When Outsourcing Helps Most |
|---|---|---|---|---|
| Access And Password Issues | Locked accounts, shared logins, former employees still have access | Security risk, wasted time, messy onboarding | Use a password manager, unique accounts, enable two factor authentication | When you need consistent onboarding and offboarding across tools |
| Slow Devices | Freezing, crashing, low storage, “spinning wheel” | Constant productivity drain and more support tickets | Standardize devices, keep updates consistent, replace aging hardware | When you want device monitoring and proactive maintenance |
| WiFi And Network Problems | Dropped calls, slow cloud apps, spotty coverage | Lost calls, frustrated team, broken workflows | Upgrade to business grade router, add access points, separate guest network | When you need monitoring, secure setup, and rapid troubleshooting |
| Email And Collaboration Issues | Spam, missing emails, insecure settings, shared inbox chaos | Missed leads, phishing risk, poor coordination | Tighten email security settings, train staff, set shared mailbox rules | When you want better security and predictable admin |
| Cybersecurity Threats | Phishing clicks, malware alerts, suspicious logins | Data loss, downtime, reputational damage | Security training, endpoint protection, patching, least privilege access | When you need layered security, monitoring, and incident response |
| Backups And Recovery | Backups not tested, restores take too long, files missing | Business stoppage after incidents | Automated backups, versioning, regular restore testing | When you need a real recovery plan and accountability |
| Tool Sprawl | Too many apps, files everywhere, unclear processes | Cost creep, security gaps, confusion | Set tool approval rules, consolidate core systems, document processes | When you want governance, documentation, and vendor management |
| Website And Hosting Issues | Downtime, slow pages, plugin conflicts | Lost leads and sales, support fire drills | Monitoring, updates, performance tuning basics | When your website is mission critical and needs proactive care |
Outsource IT support: The answer
When you draw the line, it’s easy to understand why outsourced IT services are the best option for SMBs. The lower costs and easy access to well-trained, experienced IT specialists make it the best possible option.
